Water Billing System Update

Water Billing System Update
We would like to provide an update on the transition to our new water billing and
automatic payment system. While the process is taking longer than anticipated, we are
making steady progress and are working carefully to ensure all accounts are properly
configured for online usage viewing and EFT payments.
October billing statements will be mailed after all accounts have been reconciled, which is
scheduled to occur November 12–18. With this timeline, we anticipate members will receive
their first bill around Thanksgiving. It is likely that you will receive your November billing
cycle a couple of weeks later.
When you receive your first billing statement, make note of your account number. You will
need it to set up and access the Consumer Account portal.
For this initial billing cycle, we encourage members to make their first water payment by
check, money order, cashier’s check, or by calling our office to pay by credit card. This will
allow the new system to complete its first full billing cycle and help ensure a smoother
transition moving forward.
As the implementation progresses, we will provide members with instructions on how to
access and set up and access the consumer portal, as well as how to enroll in automatic
payments through the new system.

Thank you for your patience, understanding, and cooperation as we work to improve our
billing services.